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Information on Personal Data Protection in accordance with Regulation (EU) 2016/679

Since 25.5.2018 the General Data Protection Regulation (EU) 2016/679, also known as GDPR, is being implemented, which strengthens the framework for the protection of data subjects with regard to the processing of personal data in the European Union. HELLENIC DAIRIES S.A. with respect to personal data, complies with the GDPR in the context of its activity and scope and takes the respective technical and organizational measures for the effective protection of personal data, in accordance with the GDPR.

1. Processor Contact Details

HELLENIC DAIRIES S.A. is considered as processor with the following contact details:

What personal data is HELLENIC DAIRIES S.A. processing and how?

The personal data collected and processed by HELLENIC DAIRIES S.A. are limited to those necessary for the specific and clearly defined purpose and the specific legal basis, for each circumstance.

In this context, the processing that takes place concerns the personal data you provide to HELLENIC DAIRIES S.A. when you visit our official web sites or our facilities, when using our services or interact with us, for example by sending a contact form as well as when there is a contractual relationship.

Such personal data is:

In the event that processing is based on consent, HELLENIC DAIRIES S.A. follows all the relevant procedures provided by the GDPR.

  1. Purpose and Lawfulness of processing

Personal information is collected in accordance with the GDPR and the applicable legislation, either at the beginning of your relationship with the company or later, and are processed on a legal basis:

HELLENIC DAIRIES S.A. might process your personal data for the following purposes by legal basis:

  1. Consent to the processing of your personal data for one or more specific purposes
  1. For the performance of a contract
  1. For compliance with our legal obligations
  1. In order to protect your or another natural person’s vital interests
  1. For the performance of a task carried out in the public interest
  1. for the purposes of our legitimate interests, such as:
  1. Who are the recipients of my personal data?

The staff of HELLENIC DAIRIES S.A. has access to your personal data, in the course of performing the duties assigned to them by the company as a controller.

HELLENIC DAIRIES S.A. may be required or entitled to disclose your personal data to a number of third parties such as:

provided that privacy and confidentiality is always respected.

HELLENIC DAIRIES S.A. does not share information with other third parties unless it has obtained your consent.

How long is my data retained?

HELLENIC DAIRIES S.A. retains your personal data for a period defined by the applicable legal and regulatory framework.

In the case of a contract, personal data is retained ten (10) years after the expiration of the contract. If there are pending litigation for this contract, the retention period is extended beyond twenty years, until an irrevocable court order

In cases where processing is based on consent, the retention period is determined as follows:

In case of a video recording your entry-exit on our premises, data is retained for a period of 15 days.

What are cookies and why are they collected by HELLENIC DAIRIES S.A. ?

In order to make sure our site is working properly, we may sometimes put a small piece of data known as cookie on your computer or mobile device. A cookie is a text file that is stored by a web server on a computer or a mobile device. The content of a cookie can only be retrieved or read by the cookie server. Text in a cookie often consists of identifiers, site names and some numbers and characters. Cookies are unique to browsers or mobile apps you use, and allow sites to store data, such as your preferences.

How is my data protected;

At HELLENIC DAIRIES S.A. we work daily to ensure that the personal data we receive:

My rights as a data subject

You may at any time be informed by us of and access to your personal data we hold.

You have the right to contact us to correct the data that is inaccurate or incomplete.

If we are not obliged by law to maintain the data we hold and relate to you, you can ask for your personal data to be deleted.

You can ask us to forward your data to another organization

In case you disagree with the way we process your personal data, you can request the interruption or limitation of the processing

You have the right to withdraw your consent to process your data at any time by sending the form to [email protected].

HELLENIC DAIRIES S.A. will make every effort to respond to your request without delay and in any case within one month of receiving it. This period is extended for a further two months if it is necessary taking into account the complexity of the request and the number of requests. HELLENIC DAIRIES S.A. will inform you of this extension within one month of receipt of the request and of the reasons for the delay. If you have submitted the request by electronic means, the update is provided, if possible, by electronic means, unless you request otherwise.

In case HELLENIC DAIRIES S.A. satisfies your request (a) to limit the processing of your data; or (b) to terminate the processing of your data; or (c) to delete your data from the company's records and if they are necessary for the preparation or continuation and performance of a contract, then either the termination by you of the relevant agreement or the inability to process your request is automatically implied.

HELLENIC DAIRIES S.A. is in any case entitled to refuse the satisfaction of your request to restrict the processing or deletion of your personal data if such processing is necessary for the foundation, exercise or support of its legitimate rights or the fulfillment of its obligations.

The above services are provided free of charge. However, if your claims are manifestly unfounded, excessive or recurrent, HELLENIC DAIRIES S.A. may either impose a reasonable fee, inform you or refuse to respond to them.

To exercise your rights click here

Consent withdrawal

You have the right to withdraw your consent at any time. The withdrawal of your consent does not affect the legitimacy of the processing that was previously based on it and was made prior to its revocation.

Questions about Data Protection

If you have any questions about protecting your data, you can email [email protected] and we will respond to you as soon as possible and not later than one month.

Personal Data Protection Authority

You have the right to file a complaint to the Personal Data Protection Authority ( which is the competent supervisory authority for the protection of the fundamental rights and freedoms of natural persons with regard to the processing of their personal data if you believe that your rights are being infringed in any way.


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